What is BPO (Business Processing Outsourcing) ?

Sometimes you just need a hand with a business solution.

Generally speaking BPO should be an easy to implement solution to a business problem that should work out cost effective. Some common areas of this are: Human Resourcing, Finances and Contact Centre Work.

Outsourcing a business process to a third party sounds terrifying, it relies on clear communication between the third party supplier but most importantly trust. For a good business process to be implemented well, both companies involved need to have clear mapped out document of the scope of requirements. For example in a BPO Agreement with a Contact Centre, it may have that a certain number of customers should be called. Or in Finance, in a BPO Agreement the finances should be complete by the twenty ninth of each month.

In the beginning the two parties involved in the BPO Solution Agreement will expect to have many meetings to discuss everything from what is expected, what will be delivered in the solution and and probably most importantly who are the key contacts in both businesses who will lead the negotiations. This is a common failing in BPO Solutions, over time decisions by both parties will need to made and it is most crucial to have a key decision maker from both businesses. If in the business process these key decision makers do not exist, the solution whilst delivered to requirements will start to wither and breakdown over time.

Things I Can Do

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  • Write all the code
  • Stack small boxes
  • Read books and stuff
  • Drink much coffee
  • Lightning bolt
  • Shadow clone technique

A Few Accomplishments

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Possibly broke spacetime

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Terraformed a small moon

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Snapped dark matter in the wild

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Contact Me

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